Terms of Service

Last Updated: April 21, 2026

Welcome to WorkDone (“WorkDone.ai,” “Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of the WorkDone platform, applications, APIs, software, websites, AI-powered features, autonomous agents, integrations, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

1. Definitions

“Customer”

The individual or legal entity that registers for or uses the Services.

"Authorized User"

An employee, contractor, or agent authorized by Customer to access the Services.

“Customer Data”

Any data, content, prompts, workflows, telemetry, communications, files, recordings, configurations, outputs, or other information submitted to or processed through the Services by or on behalf of Customer.

“AI Features”

Machine learning, generative AI, autonomous agents, recommendation systems, workflow automation, analytics, and related artificial intelligence capabilities made available through the Services.

“Output”

Content, recommendations, summaries, insights, workflows, automations, or actions generated by AI Features.

“Security Incident”

Unauthorized access to, acquisition of, disclosure of, alteration of, or destruction of Customer Data.

2. Services Overview

WorkDone provides an enterprise AI platform designed to support operational intelligence, workflow automation, organizational knowledge management, AI-assisted productivity, and related business functions.

The Services may include:

AI-powered assistants and agents,
workflow intelligence,
analytics and telemetry,
integrations with third-party systems,
automation tools,
reporting and dashboards,
APIs and developer tools.

Certain features may be subject to additional terms, documentation, or usage limitations.

3. Eligibility and Authority

You must:

be at least 18 years old,
have authority to enter into these Terms,
comply with all applicable laws and regulations.

If you use the Services on behalf of an organization, the term “Customer” includes that organization.

4. Account Registration and Security

Customer is responsible for:

maintaining account confidentiality,
securing authentication credentials,
managing Authorized User access,
promptly revoking access when appropriate,
all activity occurring under Customer accounts.

Customer shall notify WorkDone promptly of any unauthorized access or suspected compromise.

WorkDone may support:

single sign-on (SSO),
multi-factor authentication (MFA),
role-based access controls,
audit logging,
API authentication mechanisms.

5. Customer Responsibilities

Customer is responsible for:

lawful use of the Services,
obtaining necessary rights and consents,
configuring workflows and authorization scopes,
maintaining appropriate human oversight,
compliance with employment, labor, privacy, and AI-related laws.

Customer shall not:

use the Services for unlawful surveillance,
violate privacy or employment laws,
engage in discriminatory or harmful conduct,
deploy malicious automation,
impersonate individuals deceptively,
attempt unauthorized access,
interfere with system integrity or security,
use the Services for illegal activities.

Customer is solely responsible for decisions made based on Outputs or automated workflows.

6. AI and Automation Terms

6.1 AI Outputs

AI-generated Outputs may contain inaccuracies, incomplete information, unintended results, or hallucinations.

Customer is responsible for reviewing and validating Outputs before relying upon them operationally, legally, financially, or otherwise.

WorkDone does not guarantee the accuracy, reliability, or fitness of AI-generated Outputs.

6.2 Human Oversight

Customer shall maintain meaningful human oversight over:

employment-related decisions,
financial decisions,
legal or compliance determinations,
high-risk operational actions,
autonomous workflows.

Customer shall not use the Services to make solely automated employment, disciplinary, compensation, promotion, or termination decisions without meaningful human review.

6.3 Autonomous Actions and Agents

Certain Services may support autonomous or semi-autonomous actions.

Customer is responsible for:

configuring authorization scopes,
approval workflows,
operational safeguards,
monitoring automated actions.

WorkDone is not responsible for actions initiated by Customer-configured automations, integrations, or agents.

7. Customer Data

7.1 Ownership

Customer retains all rights, title, and interest in and to Customer Data.

WorkDone does not acquire ownership rights in Customer Data.

7.2 Limited License

Customer grants WorkDone a limited, non-exclusive license to process Customer Data solely:

to provide the Services,
maintain security,
improve service reliability,
comply with legal obligations,
enforce these Terms.

7.3 AI Training Restrictions

WorkDone does not use Customer Data to train generalized foundation models unless explicitly authorized in writing by Customer.

WorkDone may use aggregated and anonymized usage data to:

improve platform performance,
maintain system security,
develop analytics,
improve operational reliability.

7.4 Data Retention and Deletion

Customer Data will be retained only as long as necessary:

to provide the Services,
comply with legal obligations,
resolve disputes,
enforce agreements.

Upon termination, Customer may request deletion of Customer Data subject to:

backup retention periods,
legal preservation requirements,
security and fraud prevention obligations.

Additional retention details may be provided in the Privacy Policy or applicable Data Processing Addendum (“DPA”).

8. Privacy and Data Protection

WorkDone processes personal data in accordance with its Privacy Policy and applicable data protection laws.

Where required, the parties may enter into a separate:

Data Processing Addendum,
Standard Contractual Clauses,
or other legally required transfer mechanisms.

Customer is responsible for:

providing notices,
obtaining consents,
ensuring lawful processing,
complying with applicable workplace monitoring laws.

9. Security

WorkDone maintains commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data, including:

encryption in transit and at rest,
access controls,
authentication mechanisms,
audit logging,
vulnerability management,
security monitoring,
incident response procedures.

No system is completely secure, and WorkDone does not guarantee absolute security.

10. Security Incidents

In the event of a confirmed Security Incident affecting Customer Data, WorkDone will:

notify Customer without undue delay,
investigate the incident,
take commercially reasonable remediation measures,
provide available relevant information as reasonably necessary.

Notification may be delayed if required by law or law enforcement.

11. Confidentiality

Each party agrees to protect Confidential Information using reasonable safeguards and to use such information solely for purposes of fulfilling obligations under these Terms.

Confidential Information does not include information that:

becomes public without breach,
was lawfully known,
is independently developed,
is lawfully received from a third party.

12. Intellectual Property

WorkDone retains all rights, title, and interest in:

the Services,
software,
APIs,
models,
documentation,
trademarks,
proprietary technology,
improvements and derivative works.

Except as expressly granted, no rights are transferred to Customer.

13. Third-Party Services

The Services may integrate with third-party services, platforms, or providers.

WorkDone is not responsible for:

third-party services,
external APIs,
third-party outages,
third-party security practices,
third-party content.

Customer’s use of third-party services is governed by the applicable third-party terms.

14. Fees and Payment

Customer agrees to pay all applicable fees under the applicable order form, subscription agreement, or pricing plan.

Unless otherwise stated:

fees are non-refundable,
invoices are due within thirty (30) days,
late payments may accrue interest,
WorkDone may suspend Services for nonpayment.

Taxes are Customer’s responsibility except taxes based on WorkDone’s income.

15. Service Availability and Support

WorkDone will use commercially reasonable efforts to maintain service availability.

Scheduled maintenance, emergency maintenance, force majeure events, and third-party failures may affect availability.

Support terms, service levels, and uptime commitments may be governed by separate agreements or support policies.

16. Suspension and Termination

WorkDone may suspend or terminate access if:

Customer violates these Terms,
use creates security or legal risk,
payment obligations are overdue,
required by law.

Customer may terminate Services in accordance with applicable subscription terms.

Upon termination:

access rights cease,
Customer must stop using the Services,
data handling will follow applicable retention policies.

17. Warranties Disclaimer

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WORKDONE DISCLAIMS ALL WARRANTIES, INCLUDING:

MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE,
NON-INFRINGEMENT,
ACCURACY,
RELIABILITY,
SECURITY,
AVAILABILITY.

WORKDONE DOES NOT WARRANT THAT:

THE SERVICES WILL BE ERROR-FREE,
OUTPUTS WILL BE ACCURATE,
SERVICES WILL BE UNINTERRUPTED,
SECURITY THREATS WILL NEVER OCCUR.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WORKDONE SHALL NOT BE LIABLE FOR:

INDIRECT,
INCIDENTAL,
CONSEQUENTIAL,
SPECIAL,
EXEMPLARY,
PUNITIVE DAMAGES,

INCLUDING:

LOST PROFITS,
LOST DATA,
BUSINESS INTERRUPTION,
REPUTATIONAL HARM.

WORKDONE’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO WORKDONE DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

THE LIMITATIONS OF THIS SECTION APPLY REGARDLESS OF LEGAL THEORY.

19. Indemnification

Customer shall indemnify and hold harmless WorkDone and its affiliates from claims arising from:

Customer’s misuse of the Services,
unlawful processing,
violation of applicable laws,
Customer Data,
Customer-configured automations,
violation of third-party rights.

20. Export Controls and Sanctions

Customer shall comply with applicable export control and sanctions laws.

Customer may not use the Services:

in embargoed jurisdictions,
for prohibited end uses,
in violation of applicable sanctions regulations.

21. Compliance and Responsible AI

WorkDone is committed to responsible and secure AI deployment principles, including:

human oversight,
accountability,
operational transparency,
security safeguards,
lawful deployment practices.

Customer remains responsible for ensuring that deployment and use of the Services complies with applicable laws and organizational policies.

22. Modifications to the Services or Terms

WorkDone may modify the Services or these Terms from time to time.

Material changes will be communicated through reasonable means, including:

website notices,
email notifications,
in-product communications.

Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

23. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of California, excluding conflict-of-law principles.

Any disputes arising from these Terms shall be resolved in the state or federal courts located in Los Angeles County, California, unless otherwise agreed in writing.

24. Miscellaneous

These Terms constitute the entire agreement between the parties regarding the Services unless supplemented by:

order forms,
DPAs,
enterprise agreements,
support agreements,
or other written agreements.

If any provision is held unenforceable, the remaining provisions remain in effect.

Failure to enforce any provision is not a waiver.

Customer may not assign these Terms without WorkDone’s prior written consent.

25. Contact Information

WorkDone Inc.

8306 Wilshire Blvd. #752

Email: legal@workdone.ai

Security Contact: security@workdone.ai